:root{--gold:#d4a017;--ink:#14161c;--bg:#f5f5f8;--line:#e3e3ea;--mut:#6b7080;--ok:#1a7f4b;--warn:#8a6100;--bad:#a32020}
*{box-sizing:border-box}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:#111}
a{color:inherit}.muted{color:var(--mut)}.center{text-align:center;padding:60px 20px}
button,.btn{font:inherit;border:1px solid var(--line);background:#fff;border-radius:9px;padding:9px 14px;cursor:pointer;font-weight:600}
button.primary{background:var(--gold);border-color:var(--gold);color:#111}button.danger{color:var(--bad)}button:disabled{opacity:.5;cursor:default}
input,select,textarea{font:inherit;width:100%;padding:10px;border:1px solid #ccd;border-radius:9px;background:#fff}
textarea{min-height:80px}label{display:block;font-size:13px;font-weight:600;margin:12px 0 5px}
.top{background:var(--ink);color:#fff;display:flex;align-items:center;gap:18px;padding:0 18px;height:56px;position:sticky;top:0;z-index:5}
.logo{color:var(--gold);font-weight:900;letter-spacing:.02em}.top nav{display:flex;gap:4px;flex:1;overflow:auto}
.top nav a{color:#bbb;text-decoration:none;padding:8px 10px;border-radius:8px;white-space:nowrap;font-size:14px}.top nav a.on{color:#fff;background:#262a35}
.top .who{font-size:13px;color:#aaa;white-space:nowrap}.top .who button{background:transparent;color:#ddd;border-color:#444;padding:5px 10px;margin-left:8px}
.wrap{max-width:1150px;margin:auto;padding:20px}
h1{font-size:22px;margin:4px 0 16px}h2{font-size:17px;margin:0 0 10px}
.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:14px}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:14px}@media(max-width:700px){.kpis{grid-template-columns:repeat(2,1fr)}}
.kpi{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px}.kpi .n{font-size:26px;font-weight:800}.kpi .l{font-size:12px;color:var(--mut)}
table{width:100%;border-collapse:collapse;font-size:14px}th,td{padding:10px 8px;border-bottom:1px solid #eee;text-align:left;vertical-align:top}
th{font-size:11px;text-transform:uppercase;color:var(--mut)}tr.click{cursor:pointer}tr.click:hover{background:#fafaf5}
.pill{font-size:11px;padding:3px 9px;border-radius:999px;font-weight:700;background:#eee;white-space:nowrap}
.pill.booked,.pill.active,.pill.connected{background:#e8f7ef;color:var(--ok)}.pill.transferred,.pill.missed,.pill.cancelled{background:#fde8e8;color:var(--bad)}
.pill.answered,.pill.pending,.pill.setup,.pill.paused{background:#fff4d6;color:var(--warn)}
.tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:14px}.tabs button.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}@media(max-width:800px){.grid2{grid-template-columns:1fr}}
.hours{display:grid;grid-template-columns:60px 1fr;gap:6px;align-items:center}.hours span{font-weight:600;text-transform:capitalize;font-size:13px}
.conn{display:flex;align-items:center;gap:12px;padding:12px 0;border-bottom:1px solid #eee}.conn b{flex:1}
.lock{font-size:12px;color:var(--mut)}.row{display:flex;gap:8px;align-items:end;flex-wrap:wrap}.row>*{flex:1;min-width:140px}.row>button{flex:0}
.login{max-width:380px;margin:9vh auto;background:#fff;border:1px solid var(--line);border-radius:16px;padding:28px}
.login .logo{font-size:24px;text-align:center;background:var(--ink);margin:-28px -28px 20px;padding:22px;border-radius:16px 16px 0 0}
.check{display:flex;gap:8px;align-items:center;font-size:14px;margin:6px 0}.check input{width:auto}
#toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:#111;color:#fff;padding:12px 18px;border-radius:10px;opacity:0;transition:.3s;pointer-events:none;z-index:50;max-width:90vw}
#toast.on{opacity:1}
.modal{position:fixed;inset:0;background:#0007;display:flex;align-items:center;justify-content:center;z-index:20;padding:16px}
.modal .card{max-width:640px;width:100%;max-height:85vh;overflow:auto}
pre{white-space:pre-wrap;background:#f6f6f9;padding:12px;border-radius:8px;font-size:13px}
.banner{background:#fff6dc;border:1px solid #f0d27a;border-radius:10px;padding:10px 14px;margin-bottom:14px;font-size:14px}
.empty{padding:30px;text-align:center;color:var(--mut)}

button.sm,.btn.sm{padding:5px 10px;font-size:12px;text-decoration:none;display:inline-block}
.step{border-bottom:1px solid #eee;padding:2px 0}.step.next{background:#fffaf0;border-radius:8px;padding:2px 8px}.step.done b{color:var(--mut)}
.help{padding:4px 0 10px 28px;font-size:13px}.help p{margin:4px 0 8px}
.help .row>*{flex:0 0 auto;min-width:0}